Troubleshooting

Solutions:

• 1Check your spam or junk folder for emails from support@weatherwrx.com
• 2Open the WRXFlow and confirm that it is enabled and its email destination is selected
• 3Use the WRXFlow preview to confirm that its conditions can trigger
• 4Add support@weatherwrx.com to your email contacts or safe senders list
• 5Standard and Government alerts do not send email; they route to the app or location calendar

Solutions:

• 1Email delivery depends on your email provider—some providers introduce a short delay
• 2Confirm the alert's evaluation window and the weather time that satisfied the workflow
• 3Your dashboard and subscribed calendars still show alert activity even if email is delayed

Solutions:

• 1Review your alert settings and adjust thresholds to be less sensitive
• 2Reduce the number of active alerts per location
• 3Turn off email on individual WRXFlow alerts while keeping dashboard and calendar destinations active

Solutions:

• 1For Standard or Government Alerts, make sure In-App Alert is enabled for the location
• 2For WRXFlow Alerts, make sure the workflow is enabled
• 3Check that the location still has active weather data available
• 4Review the alert status and count on the location card, then open the location's alert settings
• 5Adjust workflow thresholds if the current logic is too strict to trigger

Solutions:

• 1Check the separate In-App Alert and On-Calendar Event settings for the condition
• 2Open Advanced WRXFlow and confirm the metric, comparison, and time window
• 3WRXFlow email delivery must be enabled on the individual workflow

Solutions:

• 1Calendar apps refresh subscribed calendars on their own schedule, which can take several hours
• 2In Google Calendar, you can force refresh by removing and re-adding the subscription
• 3Open the location organizer and use Add to Google Calendar for the affected location
• 4WeatherWRX refreshes its feed data automatically; Google controls when the subscribed calendar fetches it

Solutions:

• 1Make sure you subscribed to the calendar (not imported it as a one-time file)
• 2Check that the calendar is visible/enabled in your calendar app
• 3Try removing and re-adding the calendar subscription
• 4Verify On-Calendar Event is enabled for the Standard or Government Alert, or that the WRXFlow workflow is enabled

Solutions:

• 1Use the Add to Google Calendar button from your dashboard
• 2Make sure you are opening WeatherWRX from a public app URL
• 3Try removing and re-adding the Google Calendar subscription

Solutions:

• 1Try signing in with the same Google account you originally used
• 2Clear your browser cache and cookies, then try again
• 3Try using a different browser or incognito/private mode
• 4Check if you have any browser extensions blocking sign-in

Solutions:

• 1Verify you're signed in with the correct account
• 2WeatherWRX uses Google sign-in, so confirm the Google account shown in the app header
• 3Open the dashboard organizer and the location's alert pane to confirm the items were not deleted

Solutions:

• 1WeatherWRX requires an active paid plan, active trial, or complimentary access
• 2Check your subscription status in Settings → Billing
• 3Contact support if you believe this is an error

Solutions:

• 1Verify the location coordinates are correct for your intended area
• 2Weather data is updated hourly from professional weather services
• 3Microclimates can cause differences between forecast and observed conditions
• 4Report persistent inaccuracies to our support team

Solutions:

• 1Check that the address or coordinates are valid
• 2Try entering a nearby city or different address format
• 3Some remote areas may have limited weather data availability